{\rtf1\adeflang1025\ansi\ansicpg1252\uc1\adeff0\deff0\stshfdbch0\stshfloch0\stshfhich0\stshfbi0\deflang1033\deflangfe1033{\fonttbl{\f0\froman\fcharset0\fprq2{\*\panose 02020603050405020304}Times New Roman;}{\f2\fmodern\fcharset0\fprq1{\*\panose 02070309020205020404}Courier New;}
{\f3\froman\fcharset2\fprq2{\*\panose 05050102010706020507}Symbol;}{\f10\fnil\fcharset2\fprq2{\*\panose 05000000000000000000}Wingdings;}{\f13\fnil\fcharset134\fprq2{\*\panose 02010600030101010101}SimSun{\*\falt Arial Unicode MS};}
{\f69\fswiss\fcharset0\fprq2{\*\panose 00000000000000000000}Albany AMT{\*\falt Arial};}{\f70\fnil\fcharset0\fprq2{\*\panose 00000000000000000000}Lucidasans;}{\f71\fnil\fcharset134\fprq2{\*\panose 00000000000000000000}@SimSun;}
{\f72\froman\fcharset238\fprq2 Times New Roman CE;}{\f73\froman\fcharset204\fprq2 Times New Roman Cyr;}{\f75\froman\fcharset161\fprq2 Times New Roman Greek;}{\f76\froman\fcharset162\fprq2 Times New Roman Tur;}
{\f77\fbidi \froman\fcharset177\fprq2 Times New Roman (Hebrew);}{\f78\fbidi \froman\fcharset178\fprq2 Times New Roman (Arabic);}{\f79\froman\fcharset186\fprq2 Times New Roman Baltic;}{\f80\froman\fcharset163\fprq2 Times New Roman (Vietnamese);}
{\f92\fmodern\fcharset238\fprq1 Courier New CE;}{\f93\fmodern\fcharset204\fprq1 Courier New Cyr;}{\f95\fmodern\fcharset161\fprq1 Courier New Greek;}{\f96\fmodern\fcharset162\fprq1 Courier New Tur;}
{\f97\fbidi \fmodern\fcharset177\fprq1 Courier New (Hebrew);}{\f98\fbidi \fmodern\fcharset178\fprq1 Courier New (Arabic);}{\f99\fmodern\fcharset186\fprq1 Courier New Baltic;}{\f100\fmodern\fcharset163\fprq1 Courier New (Vietnamese);}}
{\colortbl;\red0\green0\blue0;\red0\green0\blue255;\red0\green255\blue255;\red0\green255\blue0;\red255\green0\blue255;\red255\green0\blue0;\red255\green255\blue0;\red255\green255\blue255;\red0\green0\blue128;\red0\green128\blue128;\red0\green128\blue0;
\red128\green0\blue128;\red128\green0\blue0;\red128\green128\blue0;\red128\green128\blue128;\red192\green192\blue192;}{\stylesheet{\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1033\langfe2052\loch\f0\hich\af0\dbch\af13\cgrid\langnp1033\langfenp2052 \snext0 Normal;}{\*\cs10 \additive Default Paragraph Font;}{\*
\ts11\tsrowd\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\trcbpat1\trcfpat1\tblind0\tblindtype3\tscellwidthfts0\tsvertalt\tsbrdrt\tsbrdrl\tsbrdrb\tsbrdrr\tsbrdrdgl\tsbrdrdgr\tsbrdrh\tsbrdrv 
\ql \li0\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs20 \ltrch\fcs0 \fs20\lang1024\langfe1024\cgrid\langnp1024\langfenp1024 \snext11 \ssemihidden Normal Table;}{
\s15\ql \li0\ri0\sb240\sa120\keepn\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af70\afs28\alang1025 \ltrch\fcs0 \f69\fs28\lang1033\langfe2052\cgrid\langnp1033\langfenp2052 \sbasedon0 \snext16 Heading;}{
\s16\ql \li0\ri0\sa120\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe2052\loch\f0\hich\af0\dbch\af13\cgrid\langnp1033\langfenp2052 \sbasedon0 \snext16 Body Text;}{
\s17\ql \li0\ri0\sa120\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af70\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe2052\loch\f0\hich\af0\dbch\af13\cgrid\langnp1033\langfenp2052 \sbasedon16 \snext17 List;}{
\s18\ql \li0\ri0\sb120\sa120\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \ai\af70\afs24\alang1025 \ltrch\fcs0 \i\fs24\lang1033\langfe2052\loch\f0\hich\af0\dbch\af13\cgrid\langnp1033\langfenp2052 \sbasedon0 \snext18 caption;}{
\s19\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af70\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe2052\loch\f0\hich\af0\dbch\af13\cgrid\langnp1033\langfenp2052 \sbasedon0 \snext19 Index;}}
{\*\latentstyles\lsdstimax156\lsdlockeddef0}{\*\listtable{\list\listtemplateid1822707264\listhybrid{\listlevel\levelnfc23\levelnfcn23\leveljc0\leveljcn0\levelfollow0\levelstartat0\levelspace0\levelindent0{\leveltext\leveltemplateid-534713424
\'01-;}{\levelnumbers;}\loch\af0\hich\af0\dbch\af13\fbias0 \fi-360\li720\jclisttab\tx720\lin720 }{\listlevel\levelnfc23\levelnfcn23\leveljc0\leveljcn0\levelfollow0\levelstartat1\lvltentative\levelspace0\levelindent0{\leveltext\leveltemplateid67698691
\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li1440\jclisttab\tx1440\lin1440 }{\listlevel\levelnfc23\levelnfcn23\leveljc0\leveljcn0\levelfollow0\levelstartat1\lvltentative\levelspace0\levelindent0{\leveltext\leveltemplateid67698693
\'01\u-3929 ?;}{\levelnumbers;}\f10\fbias0 \fi-360\li2160\jclisttab\tx2160\lin2160 }{\listlevel\levelnfc23\levelnfcn23\leveljc0\leveljcn0\levelfollow0\levelstartat1\lvltentative\levelspace0\levelindent0{\leveltext\leveltemplateid67698689
\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li2880\jclisttab\tx2880\lin2880 }{\listlevel\levelnfc23\levelnfcn23\leveljc0\leveljcn0\levelfollow0\levelstartat1\lvltentative\levelspace0\levelindent0{\leveltext\leveltemplateid67698691
\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li3600\jclisttab\tx3600\lin3600 }{\listlevel\levelnfc23\levelnfcn23\leveljc0\leveljcn0\levelfollow0\levelstartat1\lvltentative\levelspace0\levelindent0{\leveltext\leveltemplateid67698693
\'01\u-3929 ?;}{\levelnumbers;}\f10\fbias0 \fi-360\li4320\jclisttab\tx4320\lin4320 }{\listlevel\levelnfc23\levelnfcn23\leveljc0\leveljcn0\levelfollow0\levelstartat1\lvltentative\levelspace0\levelindent0{\leveltext\leveltemplateid67698689
\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li5040\jclisttab\tx5040\lin5040 }{\listlevel\levelnfc23\levelnfcn23\leveljc0\leveljcn0\levelfollow0\levelstartat1\lvltentative\levelspace0\levelindent0{\leveltext\leveltemplateid67698691
\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li5760\jclisttab\tx5760\lin5760 }{\listlevel\levelnfc23\levelnfcn23\leveljc0\leveljcn0\levelfollow0\levelstartat1\lvltentative\levelspace0\levelindent0{\leveltext\leveltemplateid67698693
\'01\u-3929 ?;}{\levelnumbers;}\f10\fbias0 \fi-360\li6480\jclisttab\tx6480\lin6480 }{\listname ;}\listid1008361953}}{\*\listoverridetable{\listoverride\listid1008361953\listoverridecount0\ls1}}{\*\rsidtbl \rsid2501334\rsid4064941\rsid4213702\rsid6503629
\rsid9658310}{\*\generator Microsoft Word 11.0.8134;}{\info{\title Questionnaire \'96 ADP System}{\author Mike Bailey}{\operator jhyde}{\creatim\yr2007\mo9\dy21\hr15\min30}{\revtim\yr2007\mo9\dy26\hr9}{\printim\yr2113\mo1\dy1}{\version4}{\edmins10}
{\nofpages2}{\nofwords260}{\nofchars1482}{\nofcharsws1739}{\vern24611}{\*\password 00000000}}{\*\xmlnstbl {\xmlns1 http://schemas.microsoft.com/office/word/2003/wordml}}\paperw12240\paperh15840\margl751\margr704\margt735\margb751\gutter0\ltrsect 
\widowctrl\ftnbj\aenddoc\donotembedsysfont0\donotembedlingdata1\grfdocevents0\validatexml0\showplaceholdtext0\ignoremixedcontent0\saveinvalidxml0\showxmlerrors0\horzdoc\dghspace120\dgvspace120\dghorigin1701\dgvorigin1984\dghshow0\dgvshow3
\jcompress\viewkind1\viewscale100\rsidroot4064941 \fet0{\*\wgrffmtfilter 013f}\ilfomacatclnup0\ltrpar \sectd \ltrsect\sbknone\linex0\sectdefaultcl\sftnbj {\*\pnseclvl1\pnucrm\pnstart1\pnindent720\pnhang {\pntxta .}}{\*\pnseclvl2
\pnucltr\pnstart1\pnindent720\pnhang {\pntxta .}}{\*\pnseclvl3\pndec\pnstart1\pnindent720\pnhang {\pntxta .}}{\*\pnseclvl4\pnlcltr\pnstart1\pnindent720\pnhang {\pntxta )}}{\*\pnseclvl5\pndec\pnstart1\pnindent720\pnhang {\pntxtb (}{\pntxta )}}{\*\pnseclvl6
\pnlcltr\pnstart1\pnindent720\pnhang {\pntxtb (}{\pntxta )}}{\*\pnseclvl7\pnlcrm\pnstart1\pnindent720\pnhang {\pntxtb (}{\pntxta )}}{\*\pnseclvl8\pnlcltr\pnstart1\pnindent720\pnhang {\pntxtb (}{\pntxta )}}{\*\pnseclvl9\pnlcrm\pnstart1\pnindent720\pnhang 
{\pntxtb (}{\pntxta )}}\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe2052\loch\af0\hich\af0\dbch\af13\cgrid\langnp1033\langfenp2052 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \b\insrsid4064941 \hich\af0\dbch\af13\loch\f0 Questionnaire \hich\f0 \endash \loch\f0  ADP System}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4064941 
\par 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid4064941\charrsid4064941 \hich\af0\dbch\af13\loch\f0 What do you like the most about the current system?
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \lang1033\langfe2052\dbch\af13\langfenp2052\insrsid9658310 \hich\af0\dbch\af13\loch\f0 -\tab}}\pard \ltrpar\ql \fi-360\li720\ri0\nowidctlpar
\jclisttab\tx720\wrapdefault\faauto\ls1\rin0\lin720\itap0\pararsid9658310 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid9658310 \hich\af0\dbch\af13\loch\f0 More \hich\af0\dbch\af13\loch\f0 user friendly, window type of applications}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4064941 
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \lang1033\langfe2052\dbch\af13\langfenp2052\insrsid9658310 \hich\af0\dbch\af13\loch\f0 -\tab}}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid9658310 \hich\af0\dbch\af13\loch\f0 
Easy to use, easy to get from one screen to another
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \lang1033\langfe2052\dbch\af13\langfenp2052\insrsid9658310 \hich\af0\dbch\af13\loch\f0 -\tab}\hich\af0\dbch\af13\loch\f0 User friendly, easy to learn
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4064941 
\par 
\par 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid4064941\charrsid4064941 \hich\af0\dbch\af13\loch\f0 What do you dislike the most about the current system?
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \lang1033\langfe2052\dbch\af13\langfenp2052\insrsid9658310 \hich\af0\dbch\af13\loch\f0 -\tab}}\pard \ltrpar\ql \fi-360\li720\ri0\nowidctlpar
\jclisttab\tx720\wrapdefault\faauto\ls1\rin0\lin720\itap0\pararsid9658310 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid9658310 \hich\af0\dbch\af13\loch\f0 You have to go through several steps to look up information
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4064941 
\par 
\par 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid4064941\charrsid4064941 \hich\af0\dbch\af13\loch\f0 What \hich\af0\dbch\af13\loch\f0 are the top three current requests for improvement?
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid9658310 \hich\af0\dbch\af13\loch\f0 At times after pressing <Enter> the information typed in is not saved and must be entered again.}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4064941 
\par 
\par 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid4064941\charrsid4064941 \hich\af0\dbch\af13\loch\f0 Are there any tasks which the current system does not perform that you would like to see added?
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \lang1033\langfe2052\dbch\af13\langfenp2052\insrsid9658310 \hich\af0\dbch\af13\loch\f0 -\tab}}\pard \ltrpar\ql \fi-360\li720\ri0\nowidctlpar
\jclisttab\tx720\wrapdefault\faauto\ls1\rin0\lin720\itap0\pararsid9658310 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid9658310 \hich\af0\dbch\af13\loch\f0 Persona\hich\af0\dbch\af13\loch\f0 lized screens
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \lang1033\langfe2052\dbch\af13\langfenp2052\insrsid9658310 \hich\af0\dbch\af13\loch\f0 -\tab}\hich\af0\dbch\af13\loch\f0 Look up vehicle information while adding new vechicles
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \lang1033\langfe2052\dbch\af13\langfenp2052\insrsid9658310 \hich\af0\dbch\af13\loch\f0 -\tab}\hich\af0\dbch\af13\loch\f0 
Pull up history while writing up an RO with tech info on who worked on it and what was done
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \lang1033\langfe2052\dbch\af13\langfenp2052\insrsid9658310 \hich\af0\dbch\af13\loch\f0 -\tab}\hich\af0\dbch\af13\loch\f0 Vehicle status warning screens
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \lang1033\langfe2052\dbch\af13\langfenp2052\insrsid9658310 \hich\af0\dbch\af13\loch\f0 -\tab}\hich\af0\dbch\af13\loch\f0 Maintence schedules for vehicles in the system
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \lang1033\langfe2052\dbch\af13\langfenp2052\insrsid9658310 \hich\af0\dbch\af13\loch\f0 -\tab}\hich\af0\dbch\af13\loch\f0 Accurate, easy to use estimation program
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4064941 
\par 
\par 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid4064941\charrsid4064941 \hich\af0\dbch\af13\loch\f0 What is your role at the company (work needs)?
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid9658310 \hich\af0\dbch\af13\loch\f0 2 Service Writers, one Service Manager}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4064941 
\par 
\par 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid4064941\charrsid4064941 \hich\af0\dbch\af13\loch\f0 Please rate your computer experience:  (Circle one)
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4064941 
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid4064941 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4064941 \hich\af0\dbch\af13\loch\f0     1\tab \tab    2\tab \tab     3\tab \tab \tab    4\tab \tab \tab   5
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4064941 \hich\af0\dbch\af13\loch\f0 Never used\tab beginner\tab intermediate\tab \tab advan\hich\af0\dbch\af13\loch\f0 ced\tab \tab expert\tab 

\par 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid9658310 \hich\af0\dbch\af13\loch\f0 Answers: 2, 3, 4
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4064941 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid4064941\charrsid4064941 \hich\af0\dbch\af13\loch\f0 How long have you been using the current system? }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid4064941 \hich\af0\dbch\af13\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\b\insrsid4064941\charrsid4064941 \hich\af0\dbch\af13\loch\f0 (Circle one)
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4064941 
\par \hich\af0\dbch\af13\loch\f0 Less than a year\tab \tab 1 - 5 years\tab \tab \tab 6 or more
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid9658310 
\par 
\par \hich\af0\dbch\af13\loch\f0 They just received an updated to the system.  While it functions nearly the same there are some differences.  Thus, \hich\af0\dbch\af13\loch\f0 some people entered 6 years or more and some entered Less than a year.
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4064941 
\par 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid4064941\charrsid4064941 \hich\af0\dbch\af13\loch\f0 What screen do you spend the most time on?
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid9658310 \hich\af0\dbch\af13\loch\f0 Service write up (RO)}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4064941 
\par 
\par 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid4064941\charrsid4064941 \hich\af0\dbch\af13\loch\f0 What task do you perform the most often on the current system?
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid9658310 \hich\af0\dbch\af13\loch\f0 Writing up ROs and Billing}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4064941 
\par 
\par 
\par 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid4064941\charrsid4064941 \hich\af0\dbch\af13\loch\f0 How many people will need to be trained on the new system?
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid9658310 \hich\af0\dbch\af13\loch\f0 Between 6 and 10}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4064941 
\par 
\par 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid4064941\charrsid4064941 \hich\af0\dbch\af13\loch\f0 How often do you need to train new users? {\*\bkmkstart DDE_LINK2}\hich\af0\dbch\af13\loch\f0 (Circle one){\*\bkmkend DDE_LINK2}
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4064941 
\par \hich\af0\dbch\af13\loch\f0 Weekly\tab \tab Monthly\tab \tab Quarterly\tab \tab }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid4064941\charrsid9658310 \hich\af0\dbch\af13\loch\f0 Yearly}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4064941 
\par }}